Privacy policy

No10 Spice Ltd
Effective Date: 18-Sep-2025
Website: www.no10spice.com

1. Introduction

No10 Spice Ltd (“we”, “us”, or “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, make a purchase, or otherwise interact with us.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services, you agree to the terms of this Privacy Policy.

2. Who We Are

  • Company Name: No10 Spice Ltd
  • Registered Office: [Insert Business Address], United Kingdom
  • Company Registration Number: [Insert Number]
  • Email: info@no10spice.com

We are the data controller responsible for the personal information you provide to us.

3. What Information We Collect

We may collect and process the following categories of personal data:

a) Information You Provide Directly

  • Full name
  • Email address
  • Delivery/billing address
  • Phone number
  • Payment information (processed securely via third-party services — we do not store card details)
  • Account login details (if you register)

b) Information Collected Automatically

  • IP address
  • Browser type and version
  • Time zone and location
  • Device type and operating system
  • Website usage (via cookies, analytics, or tracking pixels)
  • c) Optional Information
  • Reviews, testimonials, or communications you send to us
  • Preferences, interests, and responses to promotions or surveys

4. How We Use Your Information

We use your data to:

  • Process and deliver your orders
  • Manage your account
  • Communicate with you (e.g., order confirmations, customer service, newsletters)
  • Prevent fraud and ensure website security
  • Improve our website, products, and services
  • Send marketing communications (only if you've opted in)

5. Legal Basis for Processing

  • We process your data under one or more of the following lawful bases:
  • Contractual necessity – to process your orders or provide services
  • Legal obligation – to meet our tax, accounting, or compliance duties
  • Consent – when you opt into marketing or cookies
  • Legitimate interest – to improve our services and operate our business securely

6. Marketing and Communication

If you opt in, we may send you marketing emails about new products, promotions, or offers.
You can unsubscribe at any time via the unsubscribe link in our emails or by contacting info@no10spice.com.

We will never sell or rent your data to third parties for marketing purposes.

7. Cookies and Tracking Technologies

We use cookies to:

  • Remember your preferences
  • Track site performance and usage
  • Enable checkout functionality

You can manage cookie preferences in your browser. For more details, refer to our Cookie Policy.

8. Data Sharing

We may share your information with trusted third parties only as necessary to:

  • Process payments (e.g., Stripe, PayPal)
  • Fulfil shipping and delivery (e.g., Royal Mail, DHL)
  • Manage email communications (e.g., Mailchimp)
  • Host our website and secure our infrastructure

All partners are GDPR-compliant and only process your data as instructed by us.

9. International Transfers

As we operate internationally, some of your data may be processed or stored outside the UK.
Where this occurs, we ensure appropriate safeguards are in place in line with UK GDPR (e.g., standard contractual clauses).

10. How We Protect Your Data

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Encrypted connections (SSL)
  • Secure payment gateways
  • Access controls and authentication
  • Regular security updates and monitoring

11. Data Retention

We retain personal data only as long as necessary for the purposes set out in this policy, including:

  • Order records: up to 7 years (for tax/accounting)
  • Marketing preferences: until you withdraw consent
  • Website usage data: up to 2 years (anonymised where possible)

You may request deletion at any time (see Section 12).

12. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent at any time (for marketing/cookies)
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, contact info@no10spice.com.

13. Third-Party Links

Our website may contain links to external sites. We are not responsible for their content or privacy practices. Please review their privacy policies before providing any data.

14. Children’s Privacy

We do not knowingly collect personal data from individuals under the age of 18. If you believe a child has provided us with information, please contact us for removal.

15. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with a revised "Effective Date." Continued use of our site means you accept the changes.

16. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact:

📧 Email: info@no10spice.co